Privacy Policy

Privacy Policy

Last updated: 15 July 2026

Happy Driving School respects your privacy. This policy explains how we collect, use, disclose, store and protect personal information when you use our driving-instruction services, communicate with us or visit happydriving.com.au.

We aim to handle personal information consistently with the Australian Privacy Principles where they apply to us, and as a matter of good practice where a small-business exemption or another exception may apply.

1. Personal information we may collect

Depending on how you deal with us, we may collect:

  • your name, telephone number, email address and preferred contact method;
  • lesson, booking, cancellation, payment and correspondence records;
  • information about your learner permit, overseas licence, licence status, driving experience and test preparation needs;
  • parent or guardian contact information where a learner is under 18;
  • health, disability, accessibility, language or learning information that you voluntarily provide and that is reasonably necessary to deliver lessons safely or appropriately;
  • website and device information such as IP address, browser type, pages visited, referral source, timestamps, cookies and security logs; and
  • other information you choose to provide through forms, email, telephone, SMS, booking services or in person.

2. How we collect information

We usually collect information directly from you, including when you enquire, book or attend a lesson, submit a website form, use an appointment service, make a payment, contact us or provide documents for licence or lesson purposes. We may also receive information from a parent or guardian, an authorised representative, a payment or booking provider, or another person where you have authorised this or where permitted by law.

Where practical, you may make a general enquiry without identifying yourself. We will normally need accurate identity, contact and licence information before providing driving lessons or arranging a test-related service.

3. Why we use personal information

We may use personal information to:

  • respond to enquiries and confirm identity, licence eligibility and lesson requirements;
  • schedule, deliver, document and improve driving lessons and test preparation;
  • process payments, issue records and manage cancellations or disputes;
  • communicate service updates, safety information and booking reminders;
  • meet legal, insurance, child-safety, taxation, record-keeping and professional obligations;
  • secure, maintain, analyse and improve our website and business systems; and
  • investigate complaints, incidents, suspected fraud, misuse or security threats.

We do not sell personal information. We will only send marketing communications where permitted, and you may ask us to stop at any time.

4. Children, young people and sensitive information

We provide services to learner drivers who may be under 18. We may communicate with a parent or guardian and collect their details where appropriate. We seek to collect only information reasonably necessary for the service and safety of the learner.

Information about health, disability or learning needs may be sensitive information. Please provide only what is relevant. We will use it to support safe and appropriate instruction, and otherwise only with consent or as permitted or required by law.

5. Website technologies and service providers

Our website and business may use cookies, server logs and third-party services. The services detected when this policy draft was prepared include:

  • Contact Form 7: Receive website enquiries and the information entered into forms.
  • Email, telephone and SMS: Respond to enquiries, manage lessons, send service messages and retain business correspondence.
  • Flamingo: Store contact-form submissions inside WordPress for follow-up and record keeping.
  • Google Calendar appointment scheduling: Offer booking times and manage appointment details supplied through Google.
  • Google Site Kit and enabled Google services: Connect enabled Google services (pagespeed-insights, analytics-4, tagmanager, adsense) for site measurement, performance and administration.
  • Google reCAPTCHA: Reduce spam and abuse by assessing technical and interaction information.
  • Square: Process payments through a third-party payment provider; Happy Driving School does not need to store full card details.
  • Wordfence: Detect malicious traffic, protect logins and keep security records such as IP addresses and request details.
  • WordPress and web hosting: Operate the website, maintain server logs, deliver pages and protect availability.
  • WP-Optimize: Cache and optimise website data and performance.
  • Yoast SEO: Manage search metadata and site indexing; it does not by itself replace the privacy practices of connected search services.

These providers may collect or receive technical or account information under their own privacy terms. You can control many cookies through your browser settings, although blocking essential cookies may affect site operation.

6. Disclosure and overseas processing

We may disclose personal information to service providers that help us operate the business, such as website hosting, email, security, analytics, appointment scheduling, payment, accounting, professional advisory and information-technology providers. We may also disclose information where you consent, where reasonably necessary to prevent a serious threat, or where required or authorised by law.

Some providers, including global technology providers, may store or process information outside Australia. Their processing locations can change. Where applicable, we take reasonable steps to use reputable providers and to manage overseas disclosure risks. You may contact us for current information about the providers relevant to your interaction.

7. Security and retention

We use reasonable administrative, technical and physical safeguards appropriate to a small driving-instruction business. No online system is completely secure. If a data incident occurs, we will assess and respond to it in accordance with applicable law.

We keep personal information only for as long as reasonably needed for the purposes described above, to resolve disputes, and to meet legal, taxation, insurance or business-record obligations. Some financial and business records may need to be retained for several years. Information that is no longer required is deleted, destroyed or de-identified where reasonably practicable.

8. Access and correction

You may ask what personal information we hold about you, request access, or ask us to correct inaccurate or out-of-date information. We may need to verify your identity. In limited circumstances, access may be refused where permitted by law; if so, we will explain the reason where required.

9. Privacy complaints

Please contact us with details of your concern. We will acknowledge and investigate the complaint and aim to respond within a reasonable time, normally within 30 days. If the Privacy Act applies and you remain dissatisfied, you may be able to complain to the Office of the Australian Information Commissioner.

10. Automated decisions

We do not currently arrange for a computer program to use personal information to make decisions that could reasonably be expected to significantly affect a person’s rights or interests. We will update this policy if that changes.

11. Changes to this policy

We may update this policy when our services, systems or legal obligations change. The current version and its last-updated date will be published on this website.

12. Contact us

For privacy questions, access or correction requests, or complaints, contact Happy Driving School through our Contact page. Please do not send unnecessary identity or health documents through an unsecured channel.

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