Contact. 联系方法

• 电话: 0433206505 (有鉴于工作的性质请用短讯联系)
• 电邮 : joe@happydriving.com.au

Privacy Policy

Happydriving.com.au understands privacy is important. We will collect your data such as name, address, and email address during the order registration. This makes us easier to fulfill the order and provide a better service. We do not rely on any information or representation supplied by the Bank to us as advice regarding compliance with the Privacy Laws.

Terms and Conditions

The following terms and conditions apply when you access happydrive.com.au by Happy Driving School, you affirmatively accept the following conditions. Continued use of this site constitutes the affirmative agreement to these following terms and conditions. happydriving.com.au reserved the right to change or amend the terms and conditions at any time without any prior notice to anyone. You are responsible to reviewing these terms and conditions regularly.

Pricing

• All prices are in Australian Dollars (AUD).
• No refund for cancelling a VORT exam within 7 working days of the scheduled test date.
• If cancelling the VORT exam outside of the 7 working days, AUD 100 will be deducted from the total fee as a cancellation fee.
• Lesson Booking and Payment: Payment for one lesson is required after confirming the lesson time through a screenshot confirmation by both parties.
• Cancellation Policy: To cancel a booked lesson, please notify at least 24 hours in advance. Cancellations with less than 24 hours’ notice will not be eligible for a refund.
• Driving Proof Requirement: Students must bring valid driving proof for the lessons. Those with a Chinese driving license need the original license and its translation. Those who have passed the theory test must bring a temporary license. Students with a learner’s permit must carry their learner’s plate or a government-registered electronic license. Failure to bring valid driving proof will be considered a missed lesson as it is legally not permissible to drive without it.

Limitation of Liability

• Happy Driving School will not be liable for any injury, damage, or loss because of any use of the information/service in the site in any form, unless required by law.
• While this site is based on information from sources which Happy Driving School considers reliable, its accuracy and completeness cannot be guaranteed. Happy Driving School do not accept any liability for the results of any actions taken or not taken on the basis of information in this site, or for any negligent misstatements, errors or omissions.

Acknowledgement of Country

Happy Driving School acknowledges the traditional inhabitants of the land on which we stand, the Aboriginal people, their spirits and ancestors. We acknowledge the vital contribution that Indigenous people and cultures have made and still make to the nation that we share, Australia.

Child Safe Environment Policy

Commitment to the safety of children and young people

I am committed to providing a safe environment to all children and young people. My policy complies with the Children and Young People (Safety) Act 2017, the Child Safety (Prohibited Persons) Act 2016 and aligns with the National Principles for Child Safe Organisations.

I value and respect children and young people and welcome them regardless of their abilities, sex, gender, or social economic or cultural background. Bullying and harassment won’t be tolerated.

Scope of policy

This policy applies to all business and activities undertaken by me trading as Happy Driving School.

Communication

This child safe policy and related documents are available to children, young people and their families on request.

I encourage and respect the views of children and young people and involve them in decision making as appropriate. I provide clear age-appropriate or developmentally appropriate explanations to children and young people including their right to safety, their right to be listened to and that they can provide feedback or make a complaint if they have a concern or ask their parent/guardian to do this on their behalf. I will listen to and act upon complaints or concerns that a child or young person raises with me.

Code of Conduct

Caring for children and young people brings additional responsibilities for myself. I am responsible for promoting and protecting the safety and wellbeing of children and young people.

I will:

• stick to my child safe policy at all times and take all reasonable steps to ensure the safety and protection of children and young people
• treat everyone including those of different race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes and religious beliefs with respect and honesty and ensure equity is upheld
• be a positive role model to children and young people in all conduct with them
• set clear boundaries about maintain appropriate behaviour with children and young people -boundaries help everyone to understand their roles
• listen and respond appropriately to the views and concerns of children and youngpeople be alert to bullying behaviours and respond promptly and appropriately
• ensure another adult is always present or in sight when conducting one to one consulting, coaching, instruction or other activity
• be alert to children and young people who have been harmed, or may be at risk of harm and report this quickly to the Child Abuse Report Line (13 14 78)
• respond quickly, fairly and transparently to any complaints made by a child, young person or their parent/guardian
• encourage children and young people to ‘have a say’ on issues that are important tothem. 

I must not:

• engage in rough physical games
• develop any ‘special’ relationships with children and young people that could be seen as favouritism such as the offering of gifts or special treatment
• do things of a personal nature that a child or young person can do for themselves, such as toileting or changing clothes
• discriminate against any child or young person because of age, gender, cultural background, religion, vulnerability or sexuality.

Breaches or suspected breaches of the Code of Conduct can be reported as soon as practicable to me either in person, by telephone on 0443 206 505, or via email at joe@happydriving.com.au.

Breaches or suspected breaches of the Code of Conduct will be taken seriously and dealt with quickly, fairly and transparently.

Recruitment

I am a sole trader with no employees or volunteers. In accordance with the Child Safety (Prohibited Persons) Act 2016, I hold a current, not prohibited Working with Children Check (WWCC) issued by the Screening Unit of the Department of Human Services which permits me to work with children and young people in South Australia and I will renew this every 5 years.

Training

To maintain my knowledge regarding child safe environments I:

have read and understand the Mandatory reporting information booklet available athttps://dhs.sa.gov.au/__data/assets/pdf_file/0003/103179/CSE-Mandatory-notification-information-booklet.PDF.

Reporting and responding to harm or risk of harm

I aim to ensure that children and young people are safe from harm and risk of harm. Section 17 of the Safety Act defines ‘harm’ to mean physical or psychological harm (whether caused by an act or omission), including harm caused by sexual, physical, mental or emotional abuse or neglect.

I am a mandated reporter under Section 30 of the Children and Young People (Safety) Act 2017. I understand my legal obligation to report direct to the Child Abuse Report Line (CARL) on 13 14 78 as soon as practicable if I have a suspicion that a child or young person has been harmed or may be at risk of harm. If the child or young person is at immediate risk, I will report to South Australia Police (SAPOL) on 000.

Information about making appropriate reports of harm or risk of harm is available from the South Australian Department for Child Protection website: https://www.childprotection.sa.gov.au/reporting-child-abuse.

I will be guided by the Department for Child Protection and/or SAPOL after making a report. Following a report to CARL or SAPOL I will support the child or young person by:

• referring the child, young person or their family to other appropriate services if required, or
• continuing to provide a service to the child, young person and their family and monitor their circumstances.

I will document all information received regarding the report and store this securely in a separate file. Reporting and responding to general complaints or feedback

Providing opportunities for complaints and feedback ensures that children, young people and their parents/guardians feel valued and respected and enables me to improve the quality of my service. Children, young people and their families are informed that they can provide feedback or make a complaint at their first appointment.

Compliments, complaints or feedback should be directed to me in person, by telephone on 0443 206 505 or via email at joe@happydriving.com.au.

I will manage all complaints and feedback promptly, sensitively and fairly and will:

• listen to the complaint/feedback
• respond to the complainant with an outcome in a timely manner
• clearly document and securely store decisions and actions taken in response to complaints and feedback
• make sure that procedural fairness is followed at all times.

Where my response about a complaint is not considered sufficient or appropriate, furtheradvice/support can be obtaining through the following agencies:

• Health and Community Services Complaints Commissioner Tel: 8226 8666
• Australian Human Rights Commission Online: www.humanrights.gov.au Tel: 1300 656 419
• South Australian Equal Opportunities Commission (for complaints relating to discrimination) Online: www.eoc.sa.gov.au Tel: 08 8207 1977.

Risk management

Identified risk	Actions to minimise risk
Physical contact	• any physical contact must be appropriate to the delivery of services being provided• where physical contact is required, this is undertaken in a safe way by explaining why contact is required and what will happen, and asking the child/young person for their permission (or their family if this is more appropriate) before proceeding• unnecessary physical contact is not allowed
Online communications	• cyber safety and social media guidelines are in place and provided to all workers• appropriate supervision is provided for all online activities• workers must not communicate with children or young people via social media
Transport of children and young people	• workers must have approval to transport a child or young person • parents/guardians must provide consent before transporting a child or young person• worker must have a valid, unrestricted driver’s licence• vehicle must be registered, insured and in roadworthy condition• worker must not be alone in a vehicle with a child or young person
Supervision	• children and young people are to be supervised by parents/guardians at all times• if child/young person not collected by parent/guardian at end of consult/class/training <delete as necessary>, two adults are to stay with child/young person until they are collected • one to one consultation with a child or young person will be in line of sight of another adult
Taking images of children and young people	• consent of child or young person and parent/guardian required• disclosure will be made to child, young person and parent/guardian as to how the image is to be used • images must be presented in a way that de-identifies the child or young person
Physical environment	• maintain a risk register that is reviewed annually to ensure effectiveness• conduct risk assessments for all activities• ensure all equipment is in good working order
Privacy and confidentiality	• documents containing confidential information will be stored securely with restricted access• digital files containing confidential information will be protected electronically with restricted access • workers must not disclose information regarding any child or young person without written consent of the child, young person and their parent/guardian unless legally required to

Policy review

I will, at a minimum, review this policy and the related procedures once every 5 years as required by the Children and Young People (Safety) Act 2017. I will also review this policy when:

• new or added risks are identified for children or young people, which may require a change inthe policy or procedures
• a critical incident occurs where a child or young person has experienced harm through involvement in the organisation
• concerns are raised by anyone involved in my organisation about child safety or welfare in the organisation
• awareness or compliance to the child safe policy and/or procedures is low legislative changes/requirements.

I will lodge a new child safe environments compliance statement with the Department of Human Services each time I review and update this policy.

Policy date:​5 December 2024

Review date: 5 December 2025